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interoperability Interoperability, Accessibility & Usability

Interoperability, Accessibility & Usability

Get expert interoperability Support.

Is your product ready for market?

The key to successful product adoption is not only ensuring it integrates with existing systems and workflows – but that it’s intuitive to use and accessible to all.
Understanding how well your product exchanges data with other systems and ensuring it’s suitable for its intended use are critical to passing the Digital Technology Assessment Criteria (DTAC).

interoperability Interoperability, Accessibility & Usability
← Services  
interoperability Interoperability, Accessibility & Usability

Interoperability, Accessibility & Usability

Get expert interoperability Support.

Is your product ready for market?

The key to DTAC and successful product adoption is not only ensuring it integrates with existing systems and workflows – but that it’s intuitive to use and accessible to all. Understanding how well your product exchanges data with other systems and ensuring it’s suitable for its intended use are critical to passing the Digital Technology Assessment Criteria (DTAC).

Contact us for more information
interoperability Interoperability, Accessibility & Usability
interoperability Interoperability, Accessibility & Usability
interoperability Interoperability, Accessibility & Usability

 Interoperability

Everybody wants a seamless journey through the health and care system. Once approved for use, your product will become part of that journey.


To make that happen, your product’s interoperability will need to be assessed to ensure data is communicated accurately and quickly, while staying safe and secure. The Interoperability section of the DTAC is a pass or fail assessment.

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Accessibility and Usability

The Accessibility and Usability section of the DTAC ensures your product has followed best practice guidance for development. It also aims to identify if and how user needs have been incorporated into your product design, and how you plan to continue user feedback and engagement in future.


This DTAC section provides an overall compliance rating for your product in terms of Accessibility and Usability.

Contact Us
interoperability Interoperability, Accessibility & Usability
interoperability Interoperability, Accessibility & Usability

Get expert interoperability Support. Book your free, no-obligation discovery call

For a quick and easy way to ensure your product meets the DTAC standard for interoperability, accessibility and usability, book a free, no-obligation discovery call with one of our DTAC experts.

Book your call now
interoperability Interoperability, Accessibility & Usability

Get expert interoperability Support. Book your free, no-obligation discovery call

For a quick and easy way to ensure your product meets the DTAC standard for interoperability, accessibility and usability, book a free, no-obligation discovery call with one of our DTAC experts.

Book your call now
interoperability Interoperability, Accessibility & Usability
interoperability Interoperability, Accessibility & Usability
interoperability Interoperability, Accessibility & Usability

What does the Interoperability Criteria involve?

The hardware, software and data within your product must be interoperable, regardless of whether it’s patient-facing or interfaces and communicates with a clinical records system.

High standards of interoperability reduce cost, complexity and delivery timescales for the NHS and social care providers by standardising specifications and integrations. To achieve a pass rating for interoperability, your Application Programme Interfaces (APIs) should:

    • Conform with the Government Digital Services Open API Best Practices (including for the use of appropriate identifiers)

    • Be clearly documented

    • Be freely available with reasonable access for third party integration

How we’ll support you
The interoperability criteria is a pass or fail assessment. Our full support involves
    • Review of your product/ system to assess the likelihood of achieving a pass rating

    • Review of your existing documentation

    • Advice on open API best practices and recommended improvements

    • Development of additional evidence to demonstrate your compliance with the open standards for APIs

    • Access to your personalised DTAC Portal to demonstrate your pass status with links to key documents to support external assurance assessments

The interoperability criteria is a pass or fail assessment. Our full support involves
  • Review of your product/ system to assess the likelihood of achieving a pass rating

  • Review of your existing documentation

  • Advice on open API best practices and recommended improvements

  • Development of additional evidence to demonstrate your compliance with the open standards for APIs

  • Access to your personalised DTAC Portal to demonstrate your pass status with links to key documents to support external assurance assessments

What does the Accessibility and Usability Criteria involve?

The Accessibility and Usability section of the DTAC sets a compliance rating for your product. It also establishes areas of non-compliance where you are required to improve and is scored in relation to the NHS service standard and conformity against NHS best practice.

interoperability Interoperability, Accessibility & Usability

To achieve a high compliance rating, you will need to:

    • Demonstrate you have considered users’ needs – i.e. through user research, search data, analytics or other data, along with your methods of user engagement

    • Confirm and evidence users’ needs have been tested with appropriate stakeholders and that this is part of an ongoing process

    • Provide supporting evidence to show your product solves a whole user problem, or how your product fits into the patient journey

    • Provide supporting evidence to demonstrate you have undertaken user acceptance testing activities to validate the usability of your product

    • Demonstrate compliance with the international Web Content Accessibility Guidelines (WCAG) 2.1 level AA, including a public link to a published accessibility statement

    • Confirm the availability of a multi-disciplinary team with a mix of skills and perspectives

    • Use agile ways of working

    • Provide confirmation that your product is being continually iterated and developed

    • Evidence a benefits use case with clear, measurable objectives and metrics

    • Confirm your product meets the requirements of the NHS Cloud First Strategy and the NHS Internet First Policy

    • Confirm and outline the open standards, common components and patterns you have adopted

    • Outline details of your Service Level Agreement (SLA)
How we’ll support you
To help you achieve an optimum usability and accessibility rating, we’ll:
    • Review your product and any accessibility policies in relation to the criteria to help assess your current rating 

    • Work with you to put measures in place to increase your score (where required)

    • Develop supporting evidence (where required) to help you demonstrate and achieve the optimal level of compliance 

    • Provide access to your personalised DTAC Portal to help you clearly evidence your compliance and present your final score in a user-friendly dashboard which is accessible by third-parties

To help you achieve an optimum usability and accessibility rating, we’ll:
  • Review your product and any accessibility policies in relation to the criteria to help assess your current rating 

  • Work with you to put measures in place to increase your score (where required)

  • Develop supporting evidence (where required) to help you demonstrate and achieve the optimal level of compliance 

  • Provide access to your personalised DTAC Portal to help you clearly evidence your compliance and present your final score in a user-friendly dashboard which is accessible by third-parties

8foldGovernance have been a great partner of patientMpower, assisting us primarily in information governance and clinical safety analysis and planning. Would highly recommend to any digital healthcare company looking to sell into the NHS.
Eamonn Costello
Patient M Power
When we have a problem to solve or a complex issue to untangle around Information Governance, Adam is there to support us through it. Working with the 8fold Governance team has made our lives a lot easier and built capacity within our team.
Marc Singh Jones
Health Unlocked
The team are pleasant, extremely knowledgeable, thorough, prompt in responding to queries and keen to help in any way they could. The work completed on our behalf definitely exceeded expectations.
Michelle Whitham
NHS Thanet CCG

Frequently asked questions

Do the Interoperability, Accessibility and Usability sections of the DTAC need to be completed?

Yes, you cannot achieve DTAC compliance without these elements included as part of your overall DTAC submission. You must be able to demonstrate expected interoperability standards to pass the DTAC and your score against the accessibility and usability criteria allows your product to be assessed in comparison to other similar products and services.

How is the Accessibility and Usability section of the DTAC measured?

Each section (or code) of the Accessibility and Usability section of the DTAC is weighted differently with the score ranging from 2.5% to 20%. The maximum percentage you can be awarded for each section is dependent on how you meet the scoring criteria. 

You are not required to achieve 100% against the Accessibility and Usability criteria in order to be compliant with the DTAC, however this section allows your product to be assessed in comparison to other similar products and services.

Get expert interoperability Support. Book your free, no-obligation discovery call

For a quick and easy way to ensure your product meets the DTAC standard for interoperability, accessibility and usability, book a free, no-obligation discovery call with one of our DTAC experts.

Book your call now
interoperability Interoperability, Accessibility & Usability

Get expert interoperability Support. Book your free, no-obligation discovery call

For a quick and easy way to ensure your product meets the DTAC standard for interoperability, accessibility and usability, book a free, no-obligation discovery call with one of our DTAC experts.

Book your call now
interoperability Interoperability, Accessibility & Usability

+44 (0) 1273 569172

info@8foldgovernance.com

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