In the ever-evolving world of compliance, trust is paramount. Companies need partners who not only understand the complexities of regulations, but also deliver exceptional service. We’re proud to announce a significant achievement: a Net Promoter Score (NPS) of an impressive 77!   An NPS measures customer loyalty and satisfaction. A score this high places us among the industry’s top performers. It signifies that our clients are not just satisfied with our compliance & regulatory support services, they’re actively recommending us to their peers.   

What is the Net Promoter Score?

The Net Promoter Score, or NPS, is a metric used to measure the quality of products and services within businesses through customer satisfaction. It measures this through one simple question: “How likely is it that you would recommend 8fold to a friend or colleague?” Clients are then given a numbering system, and there is a process of calculation to provide the total score once all answers have been submitted. This type of NPS survey comes under the relational category which should be measured regularly (quarterly or annually), to get a pulse on customer satisfaction.  8fold’s NPS survey was delivered to all current clients engaging with our services and is reflective of not only our team’s hard work, but our strong portfolio of international and UK-based client.  

Why is this important to 8fold?

We are committed to knowing and understanding our client’s needs so that we can provide the best level of support. We are long-game thinkers, and use data to inform our decisions on how to move forward efficiently. The NPS forms part of an ongoing conversation with our client’s to ensure we have a clear picture of where we stand and where we are heading.  Client satisfaction is important to us because it means we are treading the right path to delivering value to our current and prospective clients.  

How does this set us apart?

Although we were incredibly happy to receive such a high score, it did not come as a surprise, as we are dedicated to providing the highest quality of service to our clients. We are the only company providing a complete suite of services for digital health and med-tech innovators with a clear focus on educating and upskilling our clients on emerging and established industry requirements for compliance and regulation.   Our expert knowledge and attention to detail have not gone unnoticed, and we are thankful to our clients for providing us with the feedback to let us know we are executing on our vision and mission.   This is what Groves had to say about our services: “We had excellent service, and the team was super helpful and responsive. We were able to contact them and got replies extremely quickly. Their work was very thorough and they explained everything clearly to us.” Alongside Groves, Lincor is “100 percent satisfied with the service and knowledge provided by the team at 8fold.”   Despite the humility this feedback evokes in us, we do not plan on leaving our services as they are, but have a clear plan in place to consistently improve and expand our portfolio of services. As the needs of our client’s shift, we shift with them, accelerating growth consistently and with integrity, keeping our minds clearly on our mission. To support businesses in the delivery of safe, ethical and innovative digital healthcare products.   If your business needs support with any of our services, we are on hand to help you smooth your journey from development to procurement. And we don’t just offer DTAC; book a call with us today to discuss the depth of our service offerings, and let us help you on your journey to compliance.

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