Terms and conditions 

These terms and conditions and our Privacy Policy  apply to all contracts held between 8foldGovernance Ltd. and customers. Please ensure to read both fully before purchasing products from our site. Additional terms may apply to some contracts and will need to be signed prior to services commencing. 

Price

The Prices displayed on our site are subject to addition of VAT and other state/national tax in line with relevant regulations. Any price changes made to products on the site are not applicable to purchases completed before the price change.  

Cancellation

In line with consumer rights laws, your right to cancel a contract within the relevant period starts once we have confirmed by returning the signed contract to you. During the relevant 14 day period you can notify us that you would like to cancel the contract and receive a refund. More information on your legal rights to refund can be found on your local citizens advice or Trading standards Office websites. 

Cancelation rights do not apply to the following: 

    • Digital Content (e.g PDF’s, Software, Electronic templates or audio books)
    • Products personalised to client specific requirements

For service products where the delivery start date is within 14days of contract confirmation, cancellation must be made at least 24hours prior to the first meeting or service delivery start date. If a delivery start date has not been established within the contract then the normal 14 day notice period applies.

For subscription products cancelation requests must be made…

All cancelation requests must be sent to support@8foldgovernance.com 

Upon cancellation we will:

    • Refund the amount paid for the product onto the card/payment method you used to pay for the product. 
    • Refunds are only permittable for cancelations made within the guidelines for cancelation stated above. 


Subscription Service Products 

8foldGovernance offer a number of annual and monthly support services including; DSP Toolkit as a Service, DPO as a Service and CSO as a Service. The subscription periods of these services are stated on each service page and will be set out in the contract we send to you upon purchase. Once your online payment has processed and the contract is signed you are formally agreeing to enter into a Recurring Payment Authority (RPA), this authorises us to collect the recurring payments, from the initial payment method used to purchase the product. By signing the contract and agreeing to enter the RPA you are agreeing to keep the card payment details correct and valid during the entire subscription period of the product and are liable to extra costs that result from failure to keep these details valid. Unless a cancellation request is received we will continue to collect payment or invoice in line with the subscription period stated in the contract. Where subscription has been made by means of a Purchase Order you are agreeing to pay all subsequent invoices for subscription services until a cancelation request is made. If any changes are made to subscription services prices we will inform you at least 28 days prior to the changes to allow time for a cancelation request to be made if you so wish to do so. 

To cancel the recurring payment and cease delivery of services you must email support@8foldgovernance.com

Upon cancelation we will revoke access to any digital documentation and cease service delivery up to the end date of the subscription period that has paid for. 

Some Services are subject to the specific terms below. 

DPO as a Service 

It is your responsibility to ensure all company directors and authorised officers have read and understand these terms and conditions 

    • You are responsible to getting correct legal advice on matters than require so. And any legal fees that result from that advice fall solely on you 
    • By entering this contract you are agreeing to provide us with the necessary recourses and access to documentation and company procedure for us to carry out our service.

CSO as a Service 

It is your responsibility to ensure all company directors and authorised officers have read and understand these terms and conditions 

    • You are responsible to getting correct legal advice on matters than require so. And any legal fees that result from that advice fall solely on you 
    • By entering this contract you are agreeing to provide us with the necessary recourses and access to documentation and company procedure for us to carry out our service.

Liability 

On entering this contract you are confirming:

    • All responsibility for GDPR compliance and any other relevant regulation lies solely with you.
    • Liability of the delivery of services lies only with the company and action cannot be taken against individual employees.
    • We are not liable for any delays that occur in the delivery of services where caused by circumstances beyond our reasonable control.
    •  We do not accept any liability in relation to third parties we may need to liaise with on your behalf.
    • It is your responsibility to engage promptly with the service on any matters that are time sensitive and we are not liable for any delays from you engaging with us on matters where you require our advice. 
    • It Is your responsibility to follow any advice given by us, should you not follow the service provided advice, we are not liable for any actions on fees that result. In the event you fail to follow advice provided by the service we have the right to immediately terminate the contract without any refund of payments already made. 
    • We are not responsible for notifying/reminding of dates or time sensitive actions required by yourselves. 

Delivery 

    • We will ensure any staff assigned to delivering services to you have the necessary knowledge and experience to do so. By signing the contract you agree that 8foldGovernance will determine the required knowledge and experience to deliver services. 
    • Services will usually be delivered by a team of our staff and the relevant contact details will be given upon contract confirmation.
    • A Service Delivery Lead will be assigned to you and this will be your main point of contact for the delivery of your services. 

 

Data protection

Processing as a Data Controller:

    • We process personal data in line with the requirements of the EU General Data Protection Regulation (‘GDPR’) and the UK Data Protection Act (‘DPA’) 2018. Our Privacy Policy  sets out the specific bases on which, as a Data Controller, we process personal data.

Processing as a Data Processor:

    • In respect of personal data we hold to be able to deliver services to you, we act as a Data Processor and process that data securely, in line with our obligations under the EU GDPR and the UK DPA 2018 and to your order.
    • In the event of a data breach (as defined by law) we will notify you within the time frame required by law. It is your responsibility to determine whether or not the incident has to be reported to the relevant supervisory authority.
    • Where we act as a Data Processor, we will not sub-contract any processing to any sub-processor without first notifying you.
    • We will not hold any personal data beyond the completion of a service agreement other than at your instruction.

Taking account of the nature of the processing, and the risks to the rights and freedoms of natural persons, we apply appropriate measures of security to protect the confidentiality, integrity and availability of all personal data that we process.

Availability of Services 

    • Unless otherwise agreed otherwise, we will provide the Services between the hours of 9:00 am and 5:00 pm in the United Kingdom not including weekends or Bank Holidays 
    • Calls received outside of the standard hours of service will go through to an answerphone service and will not be accessed by us until the next working day. 
    • Emails received outside of the standard hours of service will be received by our server, but no action will be taken by us until the next working day. 

Intellectual property

    • By signing the contract you recognise we own the intellectually property and copyright of our website and all products purchased from us. 
    • Purchase of products or services in no way provides licence for the use or modification of our intellectual property. Use of our intellectual property without our permission will result in a cease and desist from use, and may result in penalty fee’s. 

Limitation of liability

    • Our total liability under any contract will not exceed the amounts paid by you under that contract.
    • We are not liable for consequential, indirect or special losses of any sort.

General

    • In the event that any of the above terms be held in any jurisdiction to be void or invalid, the term will be altered to the extent minimally necessary to comply with the laws of that jurisdiction to prevent the term being voided. The term will still be binding in its altered form. 
    • Each term above holds on its own and can not be affected by other voided terms. 
    • No waivers of us in exercising any of our rights can be taken as a waiver for additional rights or for said rights at a future date. Delays in us exercising our rights cannot be taken as a waiver. 
    • These terms will be governed by and construed in accordance with the laws of England and you explicitly accept that only the law courts of England have jurisdiction to deal with any matter arising from or in any way, whether directly or indirectly, related to the use of this website and, accordingly, you explicitly waive all and any rights to bring any action of any sort in relation to this website, or to any transaction carried out with it, or any data stored on it or provided to it in any court anywhere else in the world.

V1.1 08/10/20